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About Us – Insurance Companies

For over a decade, the professionals at Insurance Connection USA have been helping clients to obtain the best insurance coverage for the lowest price. We are a full-service, multi-line agency. Because we work with many top insurance companies, we can provide you with objective and unbiased recommendations on what will truly work best for you and your insurance protection needs. And although securing the insurance that’s perfectly suited for your specific requirements can seem complicated – we make it easy.

What Makes Insurance Connection USA Different?

Unlike most other insurance agencies, Insurance Connection doesn’t just simply provide you with insurance quotes from various companies and then leave you wondering that to do next. Rather, we walk you through each and every step of the way.
The purchase of insurance is a process – and it can involve many aspects of your life. That’s why Insurance Connection USA works with all lines of insurance and protection products, including:

  • Auto Insurance
  • Home Insurance
  • Health Insurance
  • Life Insurance
  • Medicare Insurance
  • Employee Benefits


Our professionals don’t just offer you insurance coverage, though. We provide you with an education on how and why the particular products are best for your specific needs and which insurance companies provide them. By having a better understanding of how each type of coverage works – and how they work together – you will be much more confident about how and why your plan was developed.

Making It Easier for You!

In many ways, your insurance coverage can be interconnected – so why have one policy with one agent or agency, and another somewhere else? When you’re a client of Insurance Connection USA, we make it easy by allowing you to have all of your insurance coverage under one roof. That way, you can more easily keep track of all of your policies and coverage.

You can also easily and securely access your policy documents online 24 / 7, and if you need to print any forms, documents, or ID cards, you are able to do that, too. Also, making policy changes through our convenient online system is easy and convenient. Simply click on the login button on the top bar for instant access and you’ll be on your way.

Taking the Next Step

We realize that there are a lot of insurance companies that you can choose from in the market place today. The competition is abundant. Yet, once you’ve experienced the Insurance Connection USA difference, you’ll see why our clients work with us throughout all the different stages of their lives.

For more information about the top insurance companies and on obtaining the coverage that you need combined with the personal service that you deserve, residents of Texas, Washington, and New Mexico should call or visit the nearest Insurance Connection USA location today.

Employee Directory

Download our Staff & Partners document

Bob Garrison

Agency Director
Direct Phone – 940.382.4700 ext. 101
Email –

Bob is our Agency Director who started Insurance Connection over a decade ago. Surprisingly, his journey started with looking for Medicare insurance for his dad. When Bob realized truly how confusing insurance was, he knew he needed to start a company that put educating his clients first. Bob is a lover of traveling and often gets away from the Texas heat as much as he can!  He is the father of two children and has one beautiful granddaughter.  If he is not busy answering his many, many voicemails, you can often find him running, skiing or hiking somewhere far from the heat.


Elisa Thornton

Insurance Agent
Direct Phone – 940.382.4700 ext. 103
Email –

Elisa is our Office Manager, Insurance Agent and overall sounding board to all in the office.  She has been with ICUSA for 6 years and in the insurance industry for over 20.  Elisa is originally from Chicago and graduated from Hillsdale College as well as from UT Arlington with a Masters in Social Work.  Elisa is married to Ben, a firefighter, and is the mother of two adorable daughters!  Elisa is a lover of cooking, especially with her two girls, and Pilates. When she’s not chasing her daughters around the house, you can find her curled up on the couch, binge watching a Netflix show, with a well-deserved glass of wine.


Jessica Barthold

Insurance Agent
Direct Phone – 940.382.4700 ext. 104
Email –

Jessica is our personal lines expert, who enjoys working in insurance because of its constantly moving parts and service-oriented focus.  Jessica came to ICUSA with a background in outside business to business sales and account management.  She is an Oklahoma native, but grew up in Dallas and graduated from the University of North Texas. She lives in Valley View, TX with her husband and son. Jessica loves spending time outdoors and hanging out with her family and friends.


Jill Schultz

Personal Lines Service Rep
Direct Phone – 940.382.4700 ext. 102
Email –

Jill joined ICUSA 2 years ago and assists our existing personal lines customers. She has a background in handling complex auto claims, where she most enjoys helping others and explaining the importance of having adequate coverage. Jill has been married for 18 years and has a twelve-year-old daughter and eight-year-old son. She is a native Texan and graduated from the University of Texas at Austin. Jill loves spending time with her family and stays busy shuttling her kids to various activities. 


Heather Swartwood

Insurance Agent
Direct Phone – 940-382-4700 ext. 105
Email –

Heather is the newest member of our team and specializes in personal lines for our outside agents. She was born & raised in Denton and graduated from the University of North Texas. Heather has been married to her husband Ryan for four years and they have two Bassett Hounds, Hannah & Brock. She enjoys traveling, cooking, taking pretty pictures, spending time outdoors on their boat, and indulging in sushi whenever she can!


Ariana Fehr

Customer Service Rep
Direct Phone – 940.382.4700 ext. 105
Email –

It’s kind of a funny story: Ariana babysat Elisa’s two girls almost three years ago and began working at Insurance Connection USA soon after! She loves coming into work each day because of the easygoing environment and supportive coworkers. Ariana is currently a junior at the University of North Texas majoring in economics. In addition to being the Vice President of Economics club, she loves working out, day trading, and spending time with her sorority. We love Ariana for her kind heart, motivation, and helpfulness in the office. In her spare time, Ariana loves being with her family.


Mike Eiseman

Insurance Agent
Direct Phone – 214.475.3911
Email –

Mike solely specializes in Medicare! For four years, he has helped his clients navigate through the ever changing Medicare policies and has continued to educate them on their options. Before he worked in the field, he was looking for Medicare himself. It was not until he needed it that saw how many common mistakes people made when looking for Medicare. After that, he decided to jump on the opportunity and work side by side with his daughter, Elisa! Outside of the insurance world, he has been married for 47 years, has six children and grandbabies! You can often find him gardening, eating pizza, or watching anything with John Wayne!



Ken Powell

Insurance Agent
Direct Phone – 940.382.4700 ext. 105
Email –

Ken recently joined the ICUSA team this summer. He has spent the past 12 years with Farmers Insurance and served as an agency owner during that time. Ken has been married to Terri Powell for 27 years. Together they have a 17 year old daughter and currently reside in Corinth.


Terri photo

Terri Powell

Medicare and Dental Account Manager
Direct Phone – 940.382.4700 ext.154
Email –

Terri knows that finding the best benefits and understanding coverage is complex and ever-changing. She thoroughly enjoys working alongside her clients to assist so they are guided to answers and able to make informed decisions. Terri is originally from Kansas and holds a Masters Degree in Rehabilitation Counseling from Emporia State University. She has resided in Texas for over 20 years. She has been married to Ken Powell for 27 years and they have a 17 year old daughter. Her family loves to travel. Their favorite destination is Maui, where they love to snorkel and explore sea life together.



Dick Maul

Marketing and Sales Coordinator
Direct Phone – (972) 951-6883
Email –

Dick has spent his career helping individuals and companies find solutions to there individual and marketplace challenges. Dick and his wife Jackie will celebrate 50 years of marriage this year and he and Jackie have 2 children and 4 grandchildren. He understands the complexity of insurance and how it can help individuals gain a sense of comfort.